What is digital transformation?

Digital transformation is becoming increasingly important in today’s business landscape. As the digital revolution continues to shape the way companies operate, more and more businesses are looking for ways to leverage digital information in order to maximize their competitive advantage.

Defining digital transformation

Digital transformation is a broad term used to refer to the transformation of an organization’s business processes, products and services, and strategies through the use of digital technologies. This includes the integration of new digital technologies into existing structures, processes, and products, as well as the development of new ones. It is the process of creating new value from existing digital assets, such as data, technology, people, processes, and insights.

Digital transformation can take many forms. It can involve updating outdated systems with more modern technology, implementing new platforms that allow for automation, and taking advantage of new methods of customer engagement. Organizations can also leverage digital transformation to develop new products and services or create new revenue streams. In short, digital transformation is about leveraging the latest advances in technology to create new opportunities for growth and success.

From improved customer experience to increased efficiency and cost savings, there are numerous advantages associated with digital transformation. As businesses strive to remain competitive in an ever-changing digital landscape, they must constantly be on the lookout for opportunities to update their processes and offerings in order to stay ahead of their competition.

The benefits of digital transformation

Digital transformation can be extremely beneficial for businesses, as it has the potential to significantly reduce costs and improve efficiency. By replacing manual processes with automated ones, businesses can save time, money, and resources. Additionally, digital transformation can help to increase customer satisfaction by providing better access to customer service, improved product quality, and faster delivery of services.

For example, automated customer service processes can drastically reduce the time it takes to handle inquiries and complaints, leading to quicker resolutions and better customer experiences. Automated product quality assurance processes can also help to ensure that products are up to the highest standards, reducing costly recalls and customer dissatisfaction. Automation can help to speed up the delivery of services, reducing wait times and improving customer satisfaction.

The potential cost savings from digital transformation can also be substantial. Automation reduces the need for manual labour, which is typically one of the most expensive parts of running a business. Automated processes can also reduce waste, as there is less room for human error and wasted materials. The improved efficiency of digital transformation also enables companies to do more with fewer resources, meaning that costs associated with production and service delivery can be reduced as well.

It provides businesses with an opportunity to reduce costs, improve efficiency, and increase customer satisfaction. With the right strategies in place, companies can harness the power of digital transformation to their advantage and see meaningful results in the long term.

Digital transformation strategy

It can be difficult to know where to start when it comes to implementing an effective digital transformation strategy. The key is to focus on your organization’s objectives and how technology can help you meet them. Your digital transformation strategy should be broken down into three main components: people, process and technology. By addressing each of these components separately, you can ensure that your strategy is comprehensive and effective.

People: The first step in any digital transformation strategy is to assess your workforce and identify the skillsets and resources that you need to be successful. This includes understanding your current organizational structure, identifying gaps in personnel or knowledge, and determining what new roles or positions need to be filled. Additionally, you should assess any changes in leadership or management structure that may be necessary for your digital transformation efforts.

Process: Once you understand the necessary skill sets and resources needed for your digital transformation strategy, you can begin to implement changes in the way your organization works. You should look at processes across departments to identify areas that can be automated or streamlined with technology, as well as identify redundancies or opportunities for improved efficiency. Additionally, it’s important to look at how you can use technology to create a more collaborative and customer-centric environment.

Technology: Finally, you will need to select the right technology solutions for your business. This includes both hardware and software solutions that will help you streamline processes, automate tasks, and improve customer experiences. It’s important to choose solutions that are reliable, secure, and integrate easily with other systems within your organization. Additionally, you should consider any potential legal or compliance issues that may arise from using specific technologies.

By taking the time to assess people, processes, and technology in order to create a comprehensive digital transformation strategy, you can ensure that your organization is able to take extract all potential of the opportunities presented by digital transformation.

How to get started with digital transformation

The first step in beginning a digital transformation journey is to look at what technology you’re using and how it’s being used across your business. What processes are being supported by digital tools and which are still relying on manual input? Identifying these areas can help you identify where you need to invest time, money, and resources to start your digital transformation.

Once you have identified your existing technologies, the next step is to create a roadmap for success. Set goals that are clear and measurable to ensure that you are making progress toward your objectives. As part of this roadmap, you will need to determine how you are going to measure your success and create the metrics you will use to track it. It is important to remember that digital transformation isn’t a one-time event. It is an ongoing process that requires frequent assessment and evaluation to ensure that it is meeting the goals you set out to achieve. Be prepared to make changes as needed and don’t be afraid to adjust your strategy based on feedback from customers and employees.

Another key factor in successful digital transformation is collaboration. It’s essential to bring together all stakeholders, including IT, finance, marketing, operations, and legal, to ensure everyone is working towards the same vision and has an understanding of the overall strategy. Working together allows for more efficient problem-solving, better communication, and less frustration.


Be sure to budget accordingly and allocate resources wisely. You don’t need to invest in every new technology or trend out there – focus on the ones that align with your business goals and will have the biggest impact on your digital transformation efforts. Also, consider investing in the right talent that can help you optimize and maintain your digital infrastructure. It is evident to know that Digital transformation is an ongoing process, but by starting with the right steps you can ensure a successful outcome. Take the time to evaluate current technologies, set clear objectives, collaborate with all stakeholders, and allocate resources wisely and you will have a solid foundation to build upon as your journey continues.


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Once the above questions have been answered, a disaster recovery and backup readiness index can be calculated based on the following scale: 

  • Level 1: Inadequate – The organization has significant gaps in its disaster recovery and backup posture.  
  • Level 2: Developing – The organization has some disaster recovery and backup processes in place, but significant improvements are needed.  
  • Level 3: Mature – The organization has a mature disaster recovery and backup posture, but there is room for improvement.  
  • Level 4: Robust – The organization has a strong disaster recovery and backup posture and is well-prepared to address potential disruptions.  
  • Level 5: Exceptional – The organization has a comprehensive and mature approach to disaster recovery and backup. 

The disaster recovery and backup readiness index can be calculated by assigning a score of 1-5 to each question based on the level of readiness demonstrated. The scores are then averaged across all questions in each category to determine the readiness level for that category. The overall disaster recovery and backup readiness index is calculated by averaging the readiness levels across all categories. 

Level 1: Basic
You have minimal cybersecurity processes in place and face a high risk of cyberattacks. Immediate attention and significant improvements are necessary to enhance your security posture.

Level 2: Developing
You have some cybersecurity processes in place but require substantial improvements to reach a mature state. You should focus on strengthening your policies, procedures, and security controls.

Level 3: Mature
You have a solid cybersecurity posture, but there is still room for improvement. You should continue enhancing your processes, monitoring capabilities, and incident response practices.

Level 4: Advanced
You have a strong cybersecurity posture and are well-prepared to address potential threats. However, you should remain proactive and stay abreast of emerging threats and technologies to maintain your advanced level of security.

Level 5: Leading
You have a comprehensive and mature approach to cybersecurity. You are a leader in cybersecurity best practices and continually innovate to stay ahead of evolving threats.

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Link do webinaru otrzymają Państwo mailowo dzień przed spotkaniem.

23 Marca 2023

10:00 via MS Teams

Tomasz Woźniak

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