What is it?

Cloudica’s M365 Managed Services offering provides clients with access to and use of a suite of Microsoft products and services. We take care of all the behind-the-scenes management of this versatile software so that you can focus on growing your business.
Software we offer: Microsoft Exchange, SharePoint, OneDrive, Microsoft Word, Microsoft Teams, Microsoft Excel and many more.

What is for?

SMEs: Your services are available with a guaranteed 99.9 percent uptime and secured with the most advanced standards.
Corporations: Office 365 and Microsoft 365 Apps enable you to create, share, and collaborate from anywhere on any device with a cloud-based suite of productivity apps and services.

What are the benefits?

With a collection of more than 30 tools, Cloudica and Microsoft 365 cloud platform helps organizations:
• create an advanced digital workplace,
• improve content management,
• increase productivity,
• and enhance collaboration for both remote and office workers.

Outcomes of this

User support: Support L1, L2 and L3 requests. Resolve incidents, find causes, modify workflows, provide reports and more; Users can self-service by creating knowledge (articles, FAQs or guides)
Maintenance and optimization: Administration of your Office 365 account and subscription; Regular health checks of your Office 365 service to detect and eliminate performance and security bottlenecks; High security and industry compliance of your Office 365 solution
Ongoing services: Enhancements to Office 365 through customizations, integrations and workflow automation; Customized solutions based on Office 365. Migration to Office 365; Remote training on new solutions for users and administrators; Data management model.

Steps and agenda

• Discussing your requirements
• An analysis of your current tools
• A comprehensive presentation of the solutions available
• Implementation of M365 suite for your business
• Migration of files from other tools (Google cloud, AWS, etc.) to a Microsoft solutions-based cloud
• An overview of how to manage the files
• On-call IT experts for problem solving
• Regular maintenance and improvement of system
• Management of licenses, updates, improvements
• And much more